Refund policy

**Return & Refund Policy**

*Last Updated: April 20, 2026*

Thank you for shopping with PMDesigns. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

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### 1. Returns

We accept returns on eligible items within **14 days** of delivery.

To be eligible for a return:

* The item must be unused and in its original condition
* The item must be in its original packaging
* Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

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### 2. Non-Returnable Items

The following items are not eligible for return:

* Digital products (e.g., downloadable designs, templates, or files)
* Custom or personalized design work
* Sale or clearance items (unless defective)

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### 3. Refunds

Once we receive and inspect your return:

* You will be notified of the approval or rejection of your refund
* If approved, refunds will be issued to your original payment method within 5–10 business days

Shipping costs are non-refundable unless the return is due to our error.

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### 4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [support@pmdesigns.com](mailto:support@pmdesigns.com) with details and photos if applicable.

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### 5. Return Shipping

* Customers are responsible for return shipping costs unless the item is defective or incorrect
* We recommend using a trackable shipping service, as we are not responsible for lost return shipments

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### 6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

* Contact us within **48 hours** of delivery
* Provide your order number and photos of the issue
* We will arrange a replacement or refund as appropriate

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### 7. Late or Missing Refunds

If you haven’t received a refund:

* Check your bank account again
* Contact your credit card provider (processing times may vary)
* If the issue persists, contact us at [support@pmdesigns.com](mailto:support@pmdesigns.com)

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### 8. Cancellations

* Orders may be canceled within 24 hours of purchase if they have not yet been processed
* Custom or personalized orders cannot be canceled once work has begun

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### 9. Contact Us

For any questions about returns or refunds, please contact:

Email: [support@pmdesigns.com](mailto:support@pmdesigns.com)
Website: [https://www.pmdesigns.us](https://www.pmdesigns.us)

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**By making a purchase from PMDesigns, you agree to this Return & Refund Policy.**